The second-hand marketplace Users Express Displeasure About Size Changes
Shoppers are voicing their frustration due to a modification that led to products showing incorrect sizing.
This online marketplace has revised its measurement guidelines for female and kids' apparel failing to inform all users about the change.
Digital Channels Response
Countless users and merchants are expressing on platforms stating that platform listings now display a different size category compared to what was initially listed as a result of the reclassification.
The platform stated the new system was more in line with comparable marketplaces.
It has advised users to review their products and update the measurements by hand where appropriate, causing user dissatisfaction.
Measurement Approach Changes
Previously, the sizes had both a single numeric size and a letter, such as S/8 or M/10.
The updated approach includes a letter and a range like S/UK 8-10.
In some cases, the sizing has been recategorised - like an L measurement was previously a 12 but is now a UK 16-18.
Member Stories
A fashion influencer, who produces content about larger sizing, said the change "makes both selling and buying harder".
"Rarely do manufacturers list XL as sizes 20-22," which is what Vinted now does.
Stephanie Gallen, from Glasgow, explained products she uploaded with size 14 tags were displaying on the service as measurements 20-22.
"If anyone [who is] size 20-22 buys them they will likely be quite upset," she explained.
Manual Updates
Another shopper, from Derby, explained she became annoyed due to the update requiring manual adjustment the sizes on "every single listing".
"Personally, this is quite irritating, since I have chronic health issues and platform income has been essential for me since losing part of my income," she stated.
Platform Context
The app has more than 100 million users, including 18 million in the UK.
It has proved a popular alternative compared to resale services such as eBay and Depop.
This isn't the first time that an unexpected update within the service has received backlash: earlier, the platform withdrew an update regarding delivery choices due to shopper criticism.
